Shipping Terms

How We Ship

My Hair Couture ships all orders via USPS (United States Postal Service) within 2-3 business days after receiving payment. This excludes weekends and holidays.

We ship most of our packages via Priority Mail, which takes an estimated 2 to 4 days for delivery time. The shipping cost is automatically calculated when you place your order. We request signatures for all deliveries.

If you require faster delivery, please send us an email requesting Express Mail service. Include your zip code so we can send you an estimated shipping price and exact delivery time.

Lost, Damaged, or Delayed Orders

My Hair Couture is not responsible for packages that are lost, stolen or damaged in transit. When you place your order, we strongly advise that you buy insurance, available at $2.50 per $100 package value. For example, if your order amounts to $100, the insurance charge will be $2.50. If your order is $200, the insurance charge will be $5. Since we request signatures for deliveries, we rarely encounter lost packages.

My Hair Couture will not be held accountable for shipping delays caused by customer errors-such as wrong address or wrong name.

If Your Package Was Insured

My Hair Couture will replace lost, stolen or damaged orders if your order was insured. We will help you to file all necessary claim forms to receive your repayment from USPS, then replace your lost or damaged item after USPS has resolved your issue.